Residents in Portland say they are deeply concerned following reports that Tesco plans to reduce the number of staffed checkouts at its local store, leaving just two manned tills in operation while expanding self-checkout machines.
For many in the community, the issue is not about struggling with technology. It is about what they believe is being lost.
A supermarket, they argue, has traditionally been more than a place to buy food. It has been a place of familiar faces, brief conversations, and small but meaningful moments of human connection. Regular customers speak of cashiers who recognise them, ask after family members, and provide a friendly word in the middle of an otherwise ordinary day.
In a place like Portland, where a significant proportion of residents are older, those everyday interactions can carry particular importance. Some locals say that replacing people with machines risks increasing feelings of isolation, especially for those who may live alone.
“Yes, self-checkout can be quicker,” said one resident. “But progress should make life better, not lonelier. Those few minutes in a queue help keep someone in a job and help keep our community connected.”
Concerns have also been raised about the potential impact on local employment. Residents fear that reducing staffed tills could mean fewer entry-level roles and fewer opportunities for part-time workers.
Community members are now urging others to make their views known, encouraging shoppers to contact the company directly and voice their concerns before changes are finalised.
Whether the plans will proceed as expected remains to be seen, but one message from Portland residents is clear: convenience should not come at the cost of community.
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